Part 2: The purpose of this training is to provide ISPs and other service platform operators with an understanding of what's required to effectively respond to abuse incidents. Members of our Abuse Desk Committee will provide insight into the demands of the operation and maintaining an effective department, especially during the current changing demands .
The Abuse Desk Team Members: How do you hire appropriate and relevant staff and maintain their skills and mental health. This will include portions of presentations given on the importance of mental health considerations within an incident response team that may be dealing with inappropriate, violent, or offensive content.
Results and Reporting: Sharing the team's success both internally and with the industry. Tying back to the business justification, this will include a conversation on cost analysis with the purpose of quantifying what the team has achieved for an organization.
Presented by: Severin Walker, M3AAWG Chairman, Comcast & Mickey Chandler, ExactTarget