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Information for Consumers

MAAWG develops methodologies used within the messaging industry to protect consumers and improve online safety.  Because we are focused on industry efforts, we do not have the resources and are not structured to respond to individual complaints.  Please do not contact us to report spam.  We also cannot offer advice or assist in resolving issues with your ISP, email provider, hosting company, social media sites or companies you suspect of fraud.

However, for your convenience, we have compiled a few links to direct consumers to some resources that may help you with these issues.  We are providing this information as a service to consumers and a listing here is not an endorsement of these organizations.  This list also is not intended to be comprehensive and there are other reputable organizations not noted here that might be helpful to you:

  • As a first step in managing spam, users should click on the “Report Spam” or “Junk Mail” button provided in many email applications.  This will mark messages you determine to be spam to go directly into your junk mailbox in the future.
  • You can also report spam, phishing or fraudulent emails directly to your ISP (Internet Service Provider) or email provider.  Most ISPs provide an email address or other instructions detailing how to report spam and other problems to their abuse desk.  Go to your ISP’s Web site and look for a “Report Spam” link or email address in their customer information pages.
  • You can report “phishing” messages to the Anti-Phishing Working Group (www.apwg.org).  See www.apwg.org/report_phishing for details.
  • In the United States, you can report spam directly to the Federal Trade Commission by forwarding the email to spam@uce.gov.  The email becomes part of a national database to track spam.

OnGuardOnline.gov is a coalition of the U.S. government and private nonprofit organizations and offers tips and guidelines for safe computing. It also lists other organizations that provide online security information and consumer education.